Minimum Order
Before shipping charges and applicable sales tax: $ 25.00
Methods of Payment
Credit Cards: Visa, Master, and American Express cards are accepted. Paypal.
Shipping
Most orders can be shipped within 24 to 48 business hours. Any shortages or damages must be reported within 7 days of receipt.
Custom/Specialty Products
In-house custom network, fiber optics, and other cables are available upon request. All OEM contract manufacturing inquiries are welcome.
Invoice
The Buyer hereby orders from Electronic Parts Direct hereinafter referred to AE Associates as the product(s) listed above.
Purchase Price
The BUYER agrees to pay the total purchase price as specified.
Delivery
Delivery should take place at EPD unless otherwise specified in writing on this document.
Inspection
The BUYER should inspect the product(s) at delivery and should notify EPD of any defects or discrepancies within 3 days of receipt of product(s).
Title and Risk of Loss
Title and risk of loss or damaged to the products shall pass to the BUYER on the date of shipping product to the BUYER.
Limited Warranty
EPD provides a 90-day limited warranty for the quality of all its products in materials and workmanship. During this period, EPD will repair or replace all merchandise which proves to be defective. However, EPD will not warranty any product which has been subjected to improper freight handling/shipping abuse, neglect or unauthorized repair or installation. The warranty also will not cover products installed with non-EPD components and products with broken seals and assembly trace. After replacement of RMA, EPD reserves the right to request the total cost of the replacement products with broken seals or assembly trace.
Alterations, Modifications and attachments
Any alteration, additions, improvement or attachment on the products not authorized in writing by EPD shall solely be at the BUYER’S own expense and risk. If operations of the products is affected in any way by alterations, improvements, modifications or installation, the warranty shall be deemed waived by the BUYER and EPD shall have no further obligations to the BUYER.
Merchandise Return Policy
Should a product(s) fail during the warranty period, certain procedures should be followed for EPD to serve the BUYER more efficiently.
(1) Fill out the RMA Form and fax it in to 818.997.0136. Once we receive the fax, we will begin processing your request and issue you an RMA number. Walk-in customers
without pre-issued RMA numbers will not be served. RMA numbers will be voided, if defective merchandise has not been received by EPD within 14 days after a RMA number is issued. Any merchandise return without a RMA number will be returned. The following must be available to request a RMA number:
a). Invoice date and number
b). Product description and serial number
c). Detailed reason for return
(2) Requirements for RMA processing:
a). A copy of original invoice with item and serial number.
b). A detail note detailing all problems.
c). All returned product(s) must be packed in the original packaging. Improper packaging may void warranty.
d). RMA number clearly marked on mailing label and shipping containers.
e). Shipped defective product to EPD with freight prepaid.
The BUYER who does not comply with the above requirement will delay RMA processing. Repair or replacement will be made as soon as returned merchandise is received.
Return for Credit
a). All sales returns must be processed through EPD representatives. A RMA number will be issued for credit returns. Your sales representatives should issue you a credit
memo number.
b). Any returned merchandise will not be accepted unless it is unused and packed in the original container with complete parts manual and accessories.
c). To receive credit, product(s) must be return within 15 days from the invoice date. A minimum of 15% will be charge as a restocking fee against any return merchandise.
Damange on Arival (DOA)
For all DOA products, the BUYER is required to call for a RMA number within 30 days of the receipt date.
Lead Time of Service
a). All replacements are subject to stock availability and will be handled within 72 hours. Otherwise, please keep in mind that 2-3 weeks of estimated lead-time will be applied.
b). All shipment returned to the BUYER will be by UPS Ground. The BUYER is responsible for the difference of the freight charge.
Service Charges
a). EPD hourly labor rate – $40.00(minimum 15 minutes)
b). Product returned without deficiencies – 15% to 20% of product value.
c). Non-PI product(s) – Charge freight and handling ($10 plus shipping).
d). Out of warranty product(s) – $10.00 per item plus freight.
e). Refused shipment without valid reason – $15.00 charge plus freight.
Handling Charges
Orders placed online or through the phone will not incur a handling charge.
Cancellations
Cancellation of order may be subject to a 15% of total order amount.
EPD sustains security interest on the merchandise stated above. Venue shall lie in the Los Angeles County, California, and the rights and obligations of the parties hereto shall be constructed and enforced in the state of California.
The buyer agrees to pay all of EPD’s cost related to the collection of any sum due, including overhead allocated to employee efforts and any legal fees and expense incurred.
Entire Agreement
This document constitutes an entire agreement between the BUYER and EPD. It is intended as a complete and exclusive statement of the terms used in this agreement and no course of prior dealing between the parties and no usage of the trade shall be relevant to supplement or explain any terms used in this agreement. No agent, employee or representative of EPD has authority to bind EPD to any affirmation, representation or warranty concerning the product sold under this agreement, unless the same is included within this written agreement. This agreement may be modified only by a written agreement signed by the parties hereto or by their duly authorized agents. Waiver by EPD of any provision hereof in one instance shall not constitute a waiver as to any other instance.
